MANAGED IT

Managed IT

Your IT.
Personal support.

We take care of maintenance, updates and IT support so your team can concentrate on their work. You have a contact person who knows your systems.

Managed IT for SMEs and small teams

A computer stops working, an account is missing or updates are overdue: everyday IT needs clear ownership. We handle the tasks your team lacks the time or expertise for. Together, we define which systems we support and how to reach us. Services and response times are agreed before we start.

Plan your IT support

We record devices, applications and services and check existing documents and access. We then determine which tasks we will take on and which will remain with your team.

Monitor and maintain systems

We check the status of the systems we support and process relevant reports. We plan maintenance work based on urgency and coordinate the dates with your company.

Install updates

We prepare updates and assess how they affect critical applications. After installation, we check the agreed functions. We record which systems are updated and how frequently in the support plan.

IT support in everyday life

If you have technical questions or malfunctions, we will narrow down the cause and take care of the next steps. Your team knows the contact channels and knows what information will help with a report. We agree on availability and response times in the offer.

Manage users and workstations

We set up devices, applications and accounts for new employees. In the event of role changes or departures, we adjust access rights. Documented processes help ensure that important steps are not overlooked.

Document IT and plan ahead

We document your IT setup and important changes. We discuss planned system and equipment replacements with you in good time. Additional projects have their own agreed scope and budget.

PLANNING, DELIVERY AND SUPPORT

How we deliver your project.

Get to know your IT

We review the existing environment and discuss where your team needs support.

Prepare the handover

We set up access, determine contact channels and plan the first maintenance work.

Support in everyday life

We provide support and system maintenance and discuss new requirements with you.

THE NEXT STEP

Who looks after
your IT?

Tell us which tasks are being put off or slowing your team down. We will suggest a suitable scope of IT support.

Discuss your project

Do you also support small businesses?

Yes. IT support depends on your systems and your needs. We can take over individual areas or provide more comprehensive support for your IT.

What is included in the IT subscription?

We combine maintenance, monitoring and support to suit your business. Our proposal sets out the supported systems, services and contact channels. Additional projects are agreed separately.

Can you take over our existing IT?

We check systems, documentation and access. We then clarify what support is possible and what preparatory work is necessary for the takeover.

How do we contact you in the event of a disruption?

We will agree on contact methods, availability and response times before we start. We also determine how urgent concerns are reported and classified.