Terms & conditions
The terms for our IT services and your collaboration with Everix.
Scope & contractual documents
These terms are intended for IT services provided under Everix IT-Solutions. They form part of a contract only when provided and agreed before conclusion. Individual agreements and the accepted proposal take precedence. TheKeyStore purchases are subject to the shop terms agreed at checkout.
Enquiries & contracts
A contact form message is a non-binding enquiry, not an order. Scope, fees and dates are set out in a proposal or service agreement. A contract is formed through mutual acceptance of that agreement. Scope changes are agreed before implementation.
Services & cooperation
Services are performed with professional care. Availability, response times, maintenance windows and recovery targets require express agreement. Customers provide the necessary information, authorised access and decisions in time. Backup and recovery responsibilities are allocated in the service agreement.
Prices & payment
Currency, taxes, expenses, third-party licences, billing arrangements and payment dates are stated in the proposal. Additional chargeable work requires prior agreement. This website does not impose default payment periods, late fees or automatic renewals.
Usage rights & third-party services
Rights to deliverables, source code handover and account access are defined in the agreement. Existing tools and third-party software remain the property of their rights holders. Relevant third-party licence terms are disclosed before use.
Confidentiality & data protection
Confidential information is used only as necessary to perform the contract. Where Everix processes personal data on behalf of a customer, a separate agreement defines responsibilities, safeguards, subprocessors and return or deletion. Do not send passwords through unsecured contact forms.
Defects & liability
Please report issues with a clear description so that we can investigate and agree the next steps. Warranties and liability follow the agreed contract and applicable law. These terms contain no blanket exclusion of liability. Mandatory rights remain unaffected.
Duration, termination & applicable law
Duration, termination and orderly transfer of data and access are defined in each contract. Choice of law and jurisdiction must follow confirmation of the customer scope. Mandatory consumer rights, including applicable withdrawal rights, must not be restricted. Use with consumers or specifically targeted EU customers requires a separate review.